THE CUSTOMER PROBLEM
A customer undertook a merger with another airline to become the largest airline in the world. Both companies had extremely large portfolios of IT applications. Rationalization was necessary to maintain focus on the operations and to achieve the benefits associated with the merger.
One central rationalization effort required the integration of the two company’s Maintenance & Engineering (“M&E”) systems and processes.
Significant revenue and cost savings gains, systems and process integration, business continuity, and legal & regulatory issues. They needed expert help to address this multi-year program
THE CUSTOMER BENEFIT
- Optimized solution – our consultants worked closely with our customer’s stakeholders and our own digital team to ensure processes and systems were optimized. The approach of standardizing onto a common platform with carefully managed deployment and change processes de-risked change management.
- Improved productivity and efficiency – streamlining and then integrating systems made the solution significantly easier to use and support.
- Reduced time to market – leveraging our deep domain experience with similar systems and operations reduced trial & error and related rework.
- Ensured reliable, clean data – use of automation, manual techniques proven on similar projects, and a robust quality assurance methodology improved data quality.
- On time – the ability to augment customer resources with experienced software architects and engineers enabled the project to maintain velocity and surge as required.
THE SEATEC SOLUTION
- Analyze opportunities to standardize, streamline, and consolidate the portfolio
- SeaTec provided program leadership, and domain-specific engineering, technology and systems integration expertise for a multi-year program to integrate two M&E systems and the ecosystem of applications which interfaces with and depended on them.
- Merger experience suggested an approach encompassing analyze, standardize, streamline, and consolidate was optimal. It was defined and agreed.
- Documentation including business requirements, architecture, process and system designs test cases and plans, and implementation plans were developed.
- Facilitated change management process and coordinated the harmonization of business processes
- Analysis of the IT architecture & platform identified a need for investment in order for it to scale. SeaTec architected the requirements, specified, and supported setup of new technologies and infrastructure.
- Designed and developed legacy system interfaces & bridges to support integration and then automated the data migration activities for materials, aircraft, and technical publications.
- Functional system gaps and desired improvements including enhancing the user experience were identified and addressed by the development of new GUI applications.